Ron Nicolas was engaged by Gravity Supply Chain Solutions within the role of Head of Customer Success within the APAC region, making sure users leverage Gravity’s platform to maximum effect, enabling them the opportunity of fully appreciating the significant benefits available by doing so.

Ron brings a unique value to Gravity, and its customers, having gained over two decades of experience managing the international supply chain of one of the highly regarded retail giants, within South Africa. Along with his team and the commercial division, he was responsible for guaranteeing that the company was successfully meeting the needs of the end consumer. Crucial to his role, was to provide a holistic view of the supply chain, ensuring that all parts ranging from sourcing to inventory management, and on shelf availability operated together in harmony.

Before Ron’s promotion into supply chain management, he was working at the shop floor level. The opportunity to interact with consumers in a face-to-face environment taught him the key to consumer loyalty in the retail world is to provide them with what they want when they want it. According to Ron, “modern consumers don’t want things now; they want them yesterday!” and it’s his passionate belief in this that enables him to work energetically with our retail clients, helping them achieve timely delivery to consumers through supply chain optimization.

Ron claims that integrating intelligent technology into supply chain workflows is crucial for companies to maintain a competitive advantage in today’s digital age. It was this opinion that inspired him to join Gravity — appreciating the enormous value that gets offered by providing critical levels of visibility into the retail value chain, which allows organizations to make tactical interventions that increase speed-to-market and ensure on time, in full delivery. It is, without doubt, that technology will enable companies to improve the shopping experience of their customers exponentially.