85 Percent Of U.S. Retailers Haven’t Completed Supply Chain Digitization


Gravity Supply Chain recently conducted exclusive market research on retail supply chain digitization, based on interviews with 500 retail executives in the U.S. and U.K. The results were eye-opening. We found, for instance, that 85 percent of U.S. retailers hadn’t completed full digitization of their supply chains.

However, while many U.S. retail businesses are yet to complete digitization projects, they do recognize the immense value in doing so. Lower cost of operation was seen as the most popular benefit among those yet to digitize (44 percent), followed closely by higher profit margins (40 percent), and greater customer experience (36 percent).

For those retailers who have fully digitized their supply chains, one significant benefit they have experienced is better decision-making, with 76 percent stating that they believe their organization has enough data and insight to make the right decisions about its supply chain following digitization.

The key learning from the report is that while most U.S retailers are lagging when it comes to digitizing their supply chains, they nonetheless recognize the substantial business benefits they will gain from doing so. 

To read the full market research survey, which features even more fascinating insights, click here.

If you’re a retailer who’d like to learn more about digitizing your supply chain to benefit your business, book an appointment with a member of the Gravity team at ASCM by filling in the form below. We’ll be at the UST booth #301:

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